Service Desk Surge Support

Location: Edgewood, MD
Date Posted: 11-03-2017
Location: Edgewood, MD US
Security Clearance: Established US DoD security clearance of SECRET 
Job Description Summary:
T2S Solutions, LLC, a veteran owned small business, currently has an opening for a FULL or PART time Service Desk Surge Support to join our team in Edgewood, Maryland.  Position will assist with manual operating system migrations to Windows 10. Overall duties include user data backup, upgrading laptop and desktop operating systems, and post-migration software installs. Position will begin November 15th and run through February or March 15th.  Support hours range from 7:00 a.m. - 5:00 p.m., Monday through Friday.
Duties & Responsibilities:
  • Installation of all new computers and the relocation of computers within locations as provided.
  • Install all computer hardware and software to ensure user is fully functional and operational without errors, and preserving user’s data to be transferred to the new PC.  
  • Ability to work cooperatively and independently.
  • Ability to support multiple migrations instances.
  • Strong scheduling and prioritization skills.
  • Ability to communicate and report technical issues from the field back to enterprise teams.
  • Provide elevated quality service and support for the mission critical systems and VIP end users. 
Required Qualifications:
  • Active security clearance.
  • One CompTIA CE certification:  A+, Security +, or Network + 
  • Computing Environment (CE) certification (i.e.) Microsoft IT Certified Professional (ex. Windows 7 or 10)
  • CompTIA Security+ CE certification.
  • Experience working in Department of Defense (DoD) environment.
  • Previous medium to large scope migration/surge experience.  
  • 2-3 years of Tier 1 or 2 help desk experience

Company Description:
T2S Solutions, LLC is a Veteran Owned Small Business, founded in 2010 and headquartered at Aberdeen Proving Ground, Maryland. Our diverse workforce includes prior military and civilian service personnel who continue to serve by applying their experience and analytical skills to solve some of the most challenging systems engineering problems facing our Government. We develop solutions for you based on your requirements, limitations, and potential risks for the Department of Defense as well as the commercial sector.
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